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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robin Mahlow

October 10, 2024

5  out of  5
rating by Robin Mahlow
"Very friendly and they waited for me"
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Amy Mizer

August 30, 2024

5  out of  5
rating by Amy Mizer
"Great office all the way around! Pop in and you feel like family. Neil, Karen, Kim and Jack are all top notch! Thank you for always welcoming me!"
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Family DeGroot

August 27, 2024

5  out of  5
rating by Family DeGroot
"The staff is very knowledgeable and responsive when we have insurance questions, changes or concerns. Definitely would recommend if you’re looking for a local State Farm agent."
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David Gregory

August 22, 2024

5  out of  5
rating by David Gregory
"I have Neil Schmitt-State Farm Insurance for nearly 25 years. They have consistently kept me posted on any changes in policies, reviewing my policies, and saved me money while doing so. The major claim I had was in 2011 with the hail storm here in Blount County. State Farm did an outstanding job covering the claim. No hassles. Give them a call to see what they can do to help you.Karen is amazing."
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Jon Dice

June 26, 2024

5  out of  5
rating by Jon Dice
"Neil's office has always taken care of my claims and been respectful when doing so. Have done business here for over 20 years with no issues whatsoever"
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Selena Parris

May 8, 2024

5  out of  5
rating by Selena Parris
"I decided to look around for different Insurance coverage for my home and automobiles after I had a negative experience with another company and my premiums became outrageous.! After reading many reviews, i saw nothing but positive reviews at the office of Neil Schmitt with State Farm. I spoke with Katelyn Haymes from that office today, and not only was she kind, she was great at making my experience with them very easy. She explained everything to me and answered any question I had . Thats the most positive experience I have ever had dealing with insurance! On top of that , I have better coverage and saved myself over 1,000 dollars a year!! I call that wonderful customer service! Thank you State Farm"
We responded:
"Selena, we can't thank you enough for your wonderful review of our office! We appreciate all of your kind words and we will continue to work hard to help you with all of your insurance needs along the way. "
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Pete Birdsong

April 30, 2024

5  out of  5
rating by Pete Birdsong
"In January of this year we had a major disaster due to mother nature. Katelyn Haymes and the rest of Neil's agency were there to help in any way any time. State Farm as well lived up to the ad. They were a good neighbor. The claims process was seamless and they tried to get us back on our feet as soon as possible. Thanks to all. It is much appreciated."
We responded:
"Thank you for taking the time to leave us a review! We pride ourselves in taking good care of our customers and we're happy to hear Katelyn and our other team members were able to do just that for you. Please reach out if you need anything. "
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Stephanie Hayes

April 19, 2024

5  out of  5
rating by Stephanie Hayes
"Neil Schmitt and his staff are so awesome!! They have always helped me with all of my insurance needs!! I can’t tell you how much I appreciate all of them!!"
We responded:
"Thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Cory Smith

April 16, 2024

2  out of  5
rating by Cory Smith
"The branch is friendly and helpful. State Farm as a whole has lost focus on the customer and unwilling to correct errors in reporting claims that are inaccurate."
We responded:
"Cory, we appreciate the kind words about our team members. We apologize State Farm was not able to provide service up to expectations. We try to do all we can at our local office for our customers but unfortunately, some things are out of our control. We hope to work with you again in the future! "
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Paul Ladd

March 28, 2024

5  out of  5
rating by Paul Ladd
"Neil has always taken care of us and done right by us. The office staff are awesome and extremely helpful."
We responded:
"Thank you so much Paul! We always enjoy talking to you and appreciate the kind words! Our customer service is top notch!"
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Shelia Glass

March 12, 2024

5  out of  5
rating by Shelia Glass
"Neil and his staff are great ."
We responded:
"Shelia, thank you for the kind words. We have enjoyed working with you over the years! We appreciate your review."
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Ben Warwick

March 4, 2024

5  out of  5
rating by Ben Warwick
"Great service and the staff is very helpful"
We responded:
"Ben, we thank you for taking the time to share your feedback with us. We value your trust and your business and hope to do so for many years to come."
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Toni Brown

September 7, 2023

5  out of  5
rating by Toni Brown
"Neil and his staff are the most helpful ever. Karen is the most personable and knowledgeable person to work with. My husband and I have been with Neil for 20 plus years and would never think of leaving, they take care of questions and claims and make the situation no matter what it is perfect. Thank you for all you do and the Incredible staff at Neil Schmitt State Farm!!!"
We responded:
"Thank you for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Karen, who go above and beyond for our customers. Thank you for trusting us with your insurance needs!"
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Carlos Thomas

July 29, 2023

5  out of  5
rating by Carlos Thomas
"I love it...any issues I have my agent is a great problem solver...and if u will me I want thus company to be my last...when renewing of insurance comes I'm staying with u...great company and agents"
We responded:
"Thank you Carlos for taking the time to leave us a review! We pride ourselves in taking good care of our customers. Please reach out if you need anything. "
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Paris Ruth

June 30, 2023

5  out of  5
rating by Paris Ruth
"I’ve been with Neil Schmitt and is team for many years. Customer service and care is authentic and genuine. Give recognition to Karen for always treating us like family. Great place to trust with your insurance and more."
We responded:
"Thank you Clay for your kind words! We appreciate you and your business. Thank you for trusting us. "
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Trace Clark

June 30, 2023

5  out of  5
rating by Trace Clark
"The staff is super friendly and answered all of my questions."
We responded:
"Thank you Trace for your kind review! Customer service is our top priority. "
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BJ Lessard

June 29, 2023

5  out of  5
rating by BJ Lessard
"Great agency. Very friendly staff and super knowledgeable. Definitely puts the customer first."
We responded:
"Thank you so much! We appreciate the great review! "
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joan White

June 29, 2023

5  out of  5
rating by joan White
"Great customer service. Always very helpful!"
We responded:
"Thank you Joan! We have enjoyed working with you and appreciate the review. "
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Melissa Anderson

June 29, 2023

5  out of  5
rating by Melissa Anderson
"Neil Schmitt's State Farm is an amazing insurance group! Karen is fantastic! I highly recommend!"
We responded:
"Thank you Melissa! We appreciate your kind review. Karen is fantastic!!"
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Penny Burritt

June 29, 2023

5  out of  5
rating by Penny Burritt
"Neil prides himself on excellent staffing and takes the extra steps to be sure his staff has the knowledge and guidance needed to offer the best service. Thank you Neil."
We responded:
"Thank you Penny! We appreciate you review!"
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Kaylee Hughey

June 28, 2023

5  out of  5
rating by Kaylee Hughey
"Neil Schmitt State Farm made it so easy to update my renters insurance! Very friendly staff. I was helped by Kim Hurtt and she pointed me in all the right directions."
We responded:
"Thank you Kaylee for the kind review. We appreciate you!"
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Garth Kilburn

June 28, 2023

5  out of  5
rating by Garth Kilburn
"I’ve worked with Neil, Karen, and Kim since 2005 when my family and I lived in Knoxville. After leaving Knoxville in 2007, we have maintained our relationship with this office for cars and other needs. They’ve always been so extremely helpful to me when addressing any concerns or account maintenance questions. Everyone is professional and pays a great deal of attention to the details. I highly recommend the Neil Schmitt office and staff. I have never once contemplated leaving even while living in Nashville since 2007. My experience with the Neil Schmitt could never be replicated elsewhere."
We responded:
"Thank you Garth for your kind words! It's always been a pleasure doing business with you and your family over the years!"
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Debbie Ditchfield

June 28, 2023

5  out of  5
rating by Debbie Ditchfield
"We have had Neil Schmitt as our insurance agent for years and we couldn't be happier with the service we get from him and his team."
We responded:
"Thank you Debbie! We have enjoyed working with you over the years! We appreciate your review. "
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Hannah Shipstad

June 28, 2023

5  out of  5
rating by Hannah Shipstad
"I’m a new customer of Neil Schmitt State Farm. Karen has been very helpful getting me great rates on my apartment and auto!"
We responded:
"Thank you so much Hannah for your sweet review. We are so happy to have you as a new customer. "
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Melanie Rogers

June 28, 2023

5  out of  5
rating by Melanie Rogers
"Great Customer Service… Always Helpful"
We responded:
"Thank you Melanie! We appreciate doing business with you."